Pedestrian Design and Abysmal Services
During 2 major renovations and 2 new custom home builds I have never come across a company that has provided such poor advice, bad service and no follow up. The only time representatives of this company were on time was when they were selling something, after that they were either late (very) or a complete no show. The install when it eventually happened could not be completed because not enough hardware had been ordered. If this lady has any flair for design she certainly didn't bring it with her to my home. The suggested designs, when installed, were overwhelming and old fashioned, not at all suitable in our very modern, clean lined and minimalist home. The curtains sapped all the light from the rooms and obscured our wonderful view of the ravine and river. When informed that she had completely missed the objective Dianne did not come to look, offer any suggestions or alternatives, except that we would 'get used to it' ! She just cashed the cheque and put us on ignore. After 2 weeks we took everything down. I was so dismayed by the lack of service and uninspired design I called Dianne, her response was 'if I did not like the end result, that was MY problem'. I guess we should have just hired a curtain salesperson and in hindsight we did ! I obviously would not recommend this company under any circumstances to anyone. Unless you like really bad service and are hoping to achieve that 'granny's living room look'. Buyer beware.