I had a microwave in for warranty service at Abbotsford location for over two months.I discussed the situation with Sarah at the Chilliwack location and she took total control of the issue and had my repaired oven back to me within weeks all the while keeping me informed of the progress.Very impressed with the service!When the oven was returned to me scratched,fellow staff negotiated a fair compensation package.Very happy with the service,I highly recommend this store Pete K.