When someone makes a reservation, they expect to have a table reserved for them. When we arrived we were told to leave our name and when a table for three came up we would be seated. (There was a long line of people waiting) What is the point of making a reservation? Luckily a waitress we talked to, other than the hostess, was helpful and managed to find a table for 4 within a few minutes. We were ready to leave if that hadn't happened. Once seated, the service and food were good.