Horrible customer service. They took weeks to find a manual and left me and my kids freezing- ignored messages and calls , they know nothing about their units and the staff are not qualified. Overall terrible never use them!
One call to Mike, and he said I would be there right away. Prompt service and affordable for my rental homes and budget. Very knowledgeable and has been in this trade for many years. If you want it done right, there is only one call to make.
My furnace was broken, Mike came and "repaired" it but I realized right after he left the furnace was still not working. I immediately called him back, however he wasn't answering his phone, so I texted him and explained the problem. He read my message, and chose to not respond or call back. I waited all day for him to call back, but at the end I had to give up and had to call another company, and pay for the same service again. Mike was dismissive and didn't as much offer an apology.