I paid $500 for service at Wayne Pitman Ford. They did not fix the issue. I needed another dealer to solve the issue. I accepted to paying for the service that was done, but asked to be refunded for diagnostic that failed them/me. Sara agreed and was going forward. Then Andrew intervened. With a smile that phony can appear charming and reach into your wallet pocket. He talks circles and ignores that someone else did what I paid him for. It gets old dealing with arrogant snakes like Andrew.