Poor customer Service. Poor communication. Poor followup with cutomers. If you haven't dealt with them as i have in the past you are forever chasing them. IM DISSAPPOINTED. They come accross professional. at THEIR store then your a nobody. So. once they replace my $10 Part on a new snowblower under warranty I brought there almost 3 weeks ago that'll be it. I'll make sure I spread the word. Never deal with this company again. Poor service, I agree with Gary