Excellent job. Service by technician went above and beyond to bring our carpets back to life. We will definitely be using Elements from now on for our carpets.
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Excellent job. Service by technician went above and beyond to bring our carpets back to life. We will definitely be using Elements from now on for our carpets.
Excellent job done on the carpets, and I am particular! Superb quality job, carpets have NEVER been cleaner or looked better, no noxious fumes or unpleasant, strong scent, quick drying and carpets feel great underfoot (no stickiness!), 10/10 professional, high-quality, efficient and friendly service done at a good, fair price, I will definitely use Elements again and refer them on to friends and family.
Excellent job. Carpets look marvellous. Best in the business ????
Fantastic job. Tiles and grout look new! These guys went above and beyond scrubbing really hard to get out stains. Thanks!
Bob and his team were excellent. They are very thorough and take pride in their work. They are fair and flexible and want to ensure you are happy with the end product. We had our carpet cleaned, an area rug cleaned and restored and our tile and grout cleaned. Everything turned out so well and very clean. I would highly recommend them!
Bob's very friendly, responded my call shortly, rate's reasonable, and willing to clean my carpet on Saturday! Thanks Bob
Robert was friendly and professional. Both guys did a great job and I would use their services again!
Did a great job and took his time on restoring our kitchen grout back to normal and cleaning carpets will defently use again
Professional on time and great job. Everything looks brand new again.
Bob was very professional, friendly, and worked hard at getting our carpet cleaned thoroughly. He returned my call promptly, unlike other carpet cleans that I have used in the past. Would recommend him to friends and family.
Elements Carpet Cleaning and Restoration did a fantastic job cleaning my tile floor. The service was profession and the technician was very courteous. I was happy with the time it took to get the job done and the price was reasonable. I will be using this company again when I need my floors redone. Thank you Bob! Wayne
Company came to clean the dirt out of my grout in the Kitchen as well as shampood the upstairs carpets. The cleaning was phenomenal and I would recommend this service to anyone.
Réponse d'entreprise 10 mars 2017
Thank you for the kind words .We always do our best . Our goal is to have you as a repeat thrilled client who recommends us to freinds and family
We had our carpets in our house done as well as an area rug, Bob was very professional from the time he pulled up till the time he left, I was impressed that he put down a plastic sheet under my are rug before he cleaned it so no to get water on my wood floors. I have had my area rug clean by another company but it never came out as clean as it did this time. I like the fresh smell of his deodorizer that was left behind as well. over all I am very happy with the work and the service level.
Réponse d'entreprise 7 mars 2017
Hi Brian I appreciate the time you took to write a review . We normally do our area rug cleaning at our rug shop called the rug cleaning express . We offer pick up and drop off service . If the client wants it done in their home we will accommodate by using platic under area rugs to keep the floors safe from any moisture. Glad you were very satisfied with our services. Best, Owner/Operator Bob Russell Elements Carpet cleaning and restoration
My first review was removed,not sure why.It was truthful in that you did not do what was outlined in the work order.Brought your 16 yr old to help with a huge cleaning job then blamed her when all the dirt,dust and lack of attention to detail was brought to your attention.Emptied your machines in our sink and clogged the pipes with paint chips,had to hire a plumber.The maid who came after could not believe the amount of dog hair and dirt you left behind. Extremely disappointed.
Réponse d'entreprise 6 mars 2017
Hello Not sure why it was taken down other than the fact your mother wrote a similar review 3 down ? Anyways , like i stated in your moms response we did miss a few things . It was my fault i took ownership and hired another company to remedy the issue . The basement sink was original to the 1950's west side wartime house. After 70 years plumbing tends to need some attention. May God bless you and your family
I live in Tecumseh and have kids and pets.I found Bob on yellowpages .Bob showed up on time and was a very friendly person.His rates are reasonable! My carpets were badly stained and at one point we thought we had to throw them out and buy new. Bob came in and my carpets look brand new ! Im a satisfied customer and will be using Elements Carpet cleaning and restoration again ,I highly recommend him and his company!! Thanks Bob
Réponse d'entreprise 10 mars 2017
Thank you for leaving us a review . This happens all the time where people think they have to remove and replace their carpets . We come in and are able to remove all the dirt and stains . Not all stains come out but we use the latest in stain removal techniques.
Had hired other companies to clean the carpet stains caused by my dogs. None could offer the expertise and courteousness that I received from Elements! Would definitely hire them again next time, smell and stains gone!
Very unprofessional. Hired to thoroughly clean & disinfect walls, windows, baseboards, floors in all rooms of newly purchased small home that was very dirty-to prep for painting. Huge dust webs on ceilings and walls, layers of dust on window casings, and this was after he said he personally cleaned these areas. Would never recommend this company to anyone. He said he cleaned & disinfected wood floors prior to putting a glossy finish on floors - dust & dog hair now imbedded in finish! Don't hire
Réponse d'entreprise 22 février 2017
We did miss a few things on the inital cleaning . I quickly appoligized and hired a maid service to remidy the dust issues. The maid called me after 40 min and said everything is clean i said i will pay you for 4 hours make sure client is happy . I was very upset when i read this because when you work that hard you want people to be happy . I made a mistake and made it right its dust were talking about here. The floor had pre existing damage that could only be fixed by a full sanding stain and recoat this was explained.
Needed a quick cleaning before Christmas. The team at Elements were able to fit us in same day. Prompt and professional service that made our carpets look amazing! Thank you Bob.
Elements carpet cleaning came to my house the same day he gave me a quote to clean an area rug. He arrived during an ice storm and did an excellent job. He did both sides of the rug and charged me 20.00 less than the quote. I'm pleased with the results and I will definitely use his services again.
Elements carpet cleaning and restoration cleaned my tile and grout . Was impressed with there work my tile was like brand new . I will be telling my freinds and family in Windsor
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