Ruined my 3 month old winter jacket, item was returned with a completely broken zipper to the point of teeth and the pully completely missing. Manager had the audacity to BLAME me and refused that it could've happened there despite me wearing the jacket with a completely working zipper to the drop off location. Manager started the phone call with a raised voice and acting super defensive. When I matched her energy she called me abusive. Will advise all family and friends to avoid
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