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When I moved back to Vancouver I decided that my fresh start should include new furniture. I spent a LOT of time looking around different stores. Most of the places I went I found the staff were pushy (which is not my style) and followed me around the store but when I went into Scan Design the sales staff were fabulous. Not pushy at all, they didn't stalk me while I was looking around, but yet they were easy to find when I did need some help.
I'm so happy with the furniture that I ended up purchasing. But what I especially love is how patient the staff were with me (I must have made 4 trips back and forth between the store and my townhouse, measuring furniture to make sure it would fit my place). Even better was the fact that the furniture was delivered by probably the most polite delivery-crew I've encountered in my life (and I've moved a lot of times). My delivery was scheduled to be between 10 AM - and Noon, and they were actually there at 9:45.
The day before my furniture was to be delivered, I got a phone call to say that my dining room chairs weren't going to be included but before I could freak out and say "where are my guests going to sit for Christmas dinner" he said "we have 8 replacement chairs for you, I'm sorry that they aren't the colour you ordered. You can keep these chairs until yours arrive. When your chairs come in we'll pick up the loaners and drop off the ones you ordered." I wasn't sure what to expect, but I was so pleasantly surprised to discover that the loaner chairs were the same style that I ordered, they were just the wrong colour. And, they weren't old or used chairs, they were actually new chairs. I didn't have to pay for the loaners or the extra delivery fee. I'm still impressed by the service I received.
If I ever move into a bigger house and need more furniture, I'll definitely be back to Scan Designs.
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My husband and I were very pleased with the service and our salesperson, Chandni was so knowledgeable and delightful!
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We made the trip into Coquitlam from Vancouver to find a new Dining Room Suite. We stopped in at Sandy's, it was well worth the drive out. The store is beautiful and large with lots of different options. The sales staff know the product very well and we enjoyed working with our sales man. My furniture was delivered today (less then a week from when I purchased it) and it looks great in our home.
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We are pleased with the service, with one exception: when we exchanged our initial purchase for an upgrade, we didn’t think we should have to pay both a pickup charge and a fee for the second delivery
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1311 United Blvd, Coquitlam BC V3K 6V3
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1311 United Blvd, Coquitlam BC V3K 6V3
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A-1338 United Blvd, Coquitlam BC V3K 6Y2
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15 King Edward St, Coquitlam BC V3K 4S8
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1155-10355 152 Street, Surrey BC V3R 7C1
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Guildford Town Centre
1369-10355 152 Street, Surrey BC V3R 7C1
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Guildford Town Centre
914B Sherwood Ave, Coquitlam BC V3K 1A6
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13317 King George Blvd, Surrey BC V3T 2T5
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152-9855 Austin Rd, Burnaby BC V3J 1N4
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Lougheed Town Centre
18-30 Capilano Way, New Westminster BC V3L 5M3
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21768 Lougheed Hwy, Maple Ridge BC V2X 2S1
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