Loomis Express

Never contacted me letting me know my paid for item was there waiting for me to pick up.

Unbelievable. This company sucks. Saw my package was stuck in Burnaby for several days. Contact their support and they confirmed I could go pick it up at the Burnaby terminal. Drove 45 minutes to get there waited 35 minutes for them to look for it. Apparently they lost it. They were very unhelpful. Could not offer any solution. I will be contacting the merchant not to use this carrier.

Poor service, the driver didnt even deliver my package to my place. And wrote that i have a bad address and cannot deliver. Take note: This is not the first time. The driver didnt even used the intercom to my unit to contact me. Walmart shouldnt use this Loomis to deliver their product. Very poor service. I would like to give negative rate for this.

even a star they not deserved. The order was not on schedule as expected, they will contact you and their excuse was could not find your address. The worst thing next when you tried to contact they provided NO answer.

I have phoned twice now to reschedule a delivery, each time it does not show up. The tracking site stated on each occasion that it was brought back to their depot! I waited at home all day for two days to receive delivery. Their live chat feature does not work. Spotty help over the phone, one person sounded helpful, the other person very indifferent. Will not ever support the merchant(s) who choses Loomis for shipment. Very frustrating.