The Home Depot

Tried to call customer service Re: an order for pick up. They had me on hold for 10 minutes and then phone rang for a full 10 minutes before anyone picked up. There is no customer service at this store.

I use this store and the one in Langford as my go-to home repair and maintenance store. I actually dont always know exactly what Im looking for but most of the staff can figure out what would be helpful in my situation. Its not a drive through, get in get out in ten minutes - kinda store, but I dont know a hardware store that is. I refuse to use the automated checkouts though. Maybe thats why less staff. Bring back more staff. Great place!

We went in today to return a defective elecrical item and to purchase another drapery panel. Neither of these items were displaced and on enquiring at the help desk we were informed that indeed there were 4 of the drapery panels and 2 of the electrical items. We waited over 40 mins by the desk for someone to come and help to find these elusive items but no-one ever did appear. They called for electicdal and home decor staff 3 times. Won't go there again

One store representative gave me precise details to find what I was looking for. Another representative helped me to figure out what attachment would work with bathtub spout. Both were political and very helpful.

The quality of customer service has been declining. Depending on who I get to talk to I get different answers for the same or similar request. Some staff members seem to work really hard to NOT help you. It is uneven, though. While the customer service group is a zoo, I have always had great service at the painting and appliances department, even though you can see that they are understaffed.