The staff there is competent..i think the fault lies with the people showing up with insufficient documents Resulting in taking a lot of time for the process..It would be better uf all 5 counters are open at rush hours instead of only2or 3
Worst service by Surrey Bls center..we don't want irresponsible and useless (BLS) service provider in this country. Consulate General of india Vancouver need to take immediate action or replace with new service providers,who cares for customers dignity..
Worst service ever I have seen. If you call customer service they will make you feel why did even called them as they are rude and full of attitude . Would treat you like you are uneducated and they have best knowledge . Have been personally to BLS in Vancouver the lady at the front desk she didn’t even checked my documents and talked in the best rude way she can .
Customer service is very poor. I went there to ask information about surrender my Indian passport .The person told me fill this letter and bring it back with your passport, next day i took a hour of from my work and went there .The same person was their when i handed my all paper work to him he said oh bring your citizen ship certificate. Why can't he tell me first day. It feels me same like India. Redukless.
I agree with the last reviews, the customer service is really not that great. However, if you go before 9am the waiting period is not too bad and the staff appear to be in better spirits.