Northern Comfort Windows & Doors
3.5/5
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7-556 Bryne Dr, Barrie ON L4N 9P6
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Évaluations et commentaires - Northern Comfort Windows & Doors

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3.5/5
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    pauljr
    Par

    Great Service, Quality Product

    I'm taking the time to review all of the contractors I've used to build my Home. I used Northern Comfort in Barrie to purchase my Window Package as well as all Doors for my home. I thought the service people and staff at Northern Comfort were extremely helpful and knowledgeable. The Showroom gave me some good ideas as to which models I wanted in the home. The price was right and the installation date was fairly quick. I would recommend this company for both your window and door purchases. The website was helpful as well. good luck.

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    RDR1
    Par

    Disappointing service and follow up.

    The amount of a sales shouldn`t determine the level of customer service you receive, but that was the experience we had with Northern Comfort. Our initial consultation was for an estimate to replace all the windows in our home. Our sales rep was very pleasant and polite and our first impression was a good one. Based on the cost, we limited our purchase to 2 windows and decided to install the windows ourselves. Which is when the service level at Northern Comfort started to decline. The windows that were supposed to be ready in 2-3 weeks, actually took 5-6 weeks to deliver. When we did receive the windows, one window was manufactured with 2 different grill styles. Despite the delay and mix up, we needed a 3rd window and decided to contact the same sales rep who had been so helpful the first time. Again we placed our order and paid cash expecting the new window in approx. 2 weeks. It has now been 6 weeks and we still have not received the window. We contacted our salesman who had left the company for followup, but Northern Comfort would not disclose any information to him. We were finally contacted by Northern Comfort about 3 weeks ago at which time they informed us that they could not locate the invoice/bill of sale. We faxed our copy and confirmed that the order would be placed and our window available in 2 weeks. We have not heard from the company since. In fact when we tried to call on a Saturday, we were told by whoever answered the phone that he had no idea if our window was in, he was "in the back," and we would have to call back on Monday and speak to someone in the office. We would strongly caution anyone interested in dealing with this company. Our experience has lead us to believe that is company is extremely unorganized and unprofessional. Is it too much to ask to deliver on your promise, and if you`re unable to do so, to at least communicate that to your client? With so many window suppliers in the Barrie area, we would recommend going elsewhere.

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    Réponse d'entreprise 13 juin 2011

    I have read the review from our customer and would like to respond to his complain. this is a customer who bought a few cash and carry windows. His contract was brought in and honored as any contract would be. On the third contrtact our sales rep at the time decided he would hold onto the contract and the cash that the customer had paid him in full. This being said, we had no idea the third contract exsisted until he called in inquiring about his window. Once we realized what happened, we again honored his contract without payment and the sales rep was let go from our company. We do always try to satisfy our customers from start to finish

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