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we love fourno's! my husband and i have been coming to niagra on the lake for 10 years and we head for fournos as soon as we arrive... best food for the best prices....they serve local wine with their meals and their portions are perfect....we have never had a bad experience here! the same folks always great us and it feels wonderfu to be there! we highly recommend this restaurant for good food, casual dining, and very reasonable prices!
My husband is a chef and was appalled by Fournos "restaurant". The basement atmosphere is stuffy and dark. The servers brought us bread that was left over from another table. . . YUCK! The ladies washroom smells like urine and the stalls were so small that my head was touching the door when I sat. The old lady behind the bar makes rude comments about customers - right in front of them! And although we are young ourselves. . . we also realize that it is highly unprofessional for our server to be texting on their blackberry while we have been waiting 10 minutes for the old lady behind the bar to get us another coke (no free refills by the way!) We are from Toronto, and we are embarassed that people from all over the world could possibly be treated this way in our country. Someone please shut this place down!
If you are looking for a place where the food is below average, the waiter forgets what you ordered and the owner is extremely rude, then this is your place! Shortly: 1. Washrooms have a distinct smell of urine and chlorine. I should have listeend to my instincts and leave after I washed my hands. 2. I ordered a Veal parmigiano on the bun, but I asked to have the bun aside. Waiter forgot to bring the bun. and was very shocked when I asked him to bring it. He said 'You said you didn't want a bun!' 3. My wife ordered a salad and, after that, a French onion soup. She finished the salad and kept waiting for the soup, which never came. We called the waiter again to remind him and he said 'NOW you want a soup?' We waited again but waiter was busy with another party (about 8 people at anotehr table) and he ignored us totally, even though I raised my hand a couple of times to draw his attention. After 20 minutes I stood up and went to him, and told him to cancel that soup and give us the bill. I complained about teh service and said that it is not possible to wait 20 min. for a soup. At that moment he became very rude, I saw him placing the order for the soup in teh computer, printed the bill, including the soup and said that I have to pay for it! The owner showed up and called me an idiot and if I don't have time to wait, why come on vacation. I tried to explain that we ordered the soup and waited over 20 minutes. I said that I was not going to pay for something that was not brought to me. She threatened to call to Police and I agreed. It took them another five minutes to bring the soup, which I refused. We waited for the Police to come for another 30 minutes, but they never came. Tdhe waiter brought another bill saying that they took the soup out, and, after we paid he yelled after us 'Don't ever come back again!' So, if you are looking for this kind of experience, feel free to visit them!
I started visiting Niagara-on-the-lake four years ago and stumbled across this restaurant because it was the only one opened after 9:00 pm in the off season 'March'. We hard a party of 6 people and everyone loved their food and the service was great. Every year since then I have visited and always keep going back to this restaurant for their food. My son who is 18 years old came for the first time this year and he said his Canadian Burger with the Cajun seasoned fries is the best he has tasted. I took him again yesterday and he ordered the same thing and again LOVED IT!!!! I will always visit this restaurant and no other when I go back to Niagara-On-The-Lake.
Wow, I have never been to such a terrible place as far as service goes. I guess people think that they can treat you anyway they like when the have a full house. It is reviews like this that I hope makes them change they way they treat people. My wife and I had a long trip and just wanted to eat something quickly and get on with our drive. We were waiting for a table for 15 minutes. There was a table for 2 and one for 4 available. A group of 6 came and were seated right away. They told us they had priority because we were only a party of two even though we were waiting much longer. I mentioned that this is not the way to treat people and the lady behind the bar said. We do not need anyone telling us how to run our business. As I mentioned then and I will mention it again now..."Apparently you do need someone to tell how to treat people with respect. I will never go back and will ensure nobody I care about ever goes near the place.
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