Rexall

Helpful and caring staff. Lots of sales and really knowledgeable pharmacists. My whole family comes here now.

I like very much that is open till late. The staff is helpful.

The service provided at the pharmacy is not even a 1! The pharmacist shakes his head or nods. Does not speak to any customer. He was even sued if he could speak yesterday by an elderly customer. His lab coat is FILTHY!!! he has obviously worn it for months. Never washed it nor worn another. The collar is brown and black. The sleeves are black. The entire lab coat is absolutely filthy. It is disgusting that he serves clients. Both managers aware as I spoke with them. Nothing done. Gross.

Unfortunate they are so unorganized... time after time they loose my prescription, forget to fill it on time. The wait is never less than 15 minutes. They don't acknowledge that u are at the counter. Sadly, they also don't care. Negative comments does not make them feel as though they should make any changes to the customer service at the pharmacy or from checkouts

Endless problems

I had been going to the Rexall pharmacy at the Elmave shopping centre because it was close to home and we had an account set up that sent the bill directly to our insurance. Lately I have been experiencing endless problems that have prompted me to change pharmacies. I went to get antibiotics for my seven year old a few days ago and when it was time to pay I noticed that they were these huge capsules. For a seven year old. I told them that he needed a liquid suspension. Another 15 minutes wait. I had to repay because the liquid is $3 more. Arrived home and they official receipt wasn't in the bag as it is supposed to be. Yesterday I went to get antibiotics for my 5 year old and when I got home I realised that there was no liquid in the medication! Just powder at the bottom of the bottle. I had to go back with my baby and sick 5 year old so that they could add the liquid. This morning I got a message on the answering machine informing me that I didn't pay for my seven year old's antibiotics, which I did. I checked my credit card bill and it is on there. Honestly, it is unbelievable. I find some of the staff there unfriendly and unhelpful. My advice would be to AVOID this pharmacy!