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This has been the best experience I've ever had as a customer - no exaggeration. I began shopping for a mattress about a month ago; it was a total fluke that I stopped in to Sleep Country on Innes Road in Ottawa (I just happened to be driving by, and thought I'd stop in). The first salesperson I dealt with was Silvester. He was incredibly professional and extremely knowledgeable about the products in the store. I was still in 'browsing mode' and so I didn't purchase anything on that day. I went back into the store a week later and put a deposit on a mattress. The salesman I dealt with was Rick, a salt-of-the-earth guy who also really knows his stuff about spine & neck alignment, sleep patterns, etc. What impressed me most was when I walked back into the store, a full two weeks later, to pay off the mattress - Rick greeted me by my first name! I was pretty surprised; you just don't get that kind of service any more these days. The special treatment continued on delivery day - the delivery guys were very professional; I appreciated that they wore 'booties' in my home to avoid mucking up the floors. They noticed that the plastic wrapping on the mattress had gotten a grease stain on it inside the truck and so they removed it outside to ensure that my walls didn't get grease wiped on them. The icing on the cake was when we discovered the queen-sized box spring would not fit in my stairwell: the delivery guys had a split box spring waiting "just in case" on the truck, but had to call over to the store to see how much extra I would have to pay (split box springs are more expensive). The store waived the price difference! What a fantastic experience, from beginning to end. And the mattress is terrific - I enjoyed a great sleep last night. Thanks Sleep Country (Silvester and Rick) - I will definitely recommend this store to everyone I know!
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We loved the friendly professional service provided by all the Associates we dealt with. They were more than accommodating to address any issue we had in our purchase of a new bed, mattress and accessories. We have had a totally satisfying experience in our dealings with Sleep Country on 10th Line Road in Orleans, Ontario
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My husband and I recently bought a few items for our home. Kassim (St-Laurent Blvd.), who was our Associate, went above and beyond from beginning to end. His product knowledge and helpful nature made the whole experience seamless. The furniture items were exactly what we were looking for, both design and price, and the delivery company was equally amazing.
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